Case Study 1: Roster optimisation for an intercity TOC
Challenge:
An intercity Train Operating Company approached us to review and improve their weekday base roster. They were experiencing consistent pressure on weekday coverage, with frequent reliance on rest day working and short-notice changes.
Our Approach:
We carried out a detailed analysis of their existing roster structure, taking into account diagram efficiency, staffing levels, and operational requirements. Working closely with their resource planning team, we proposed a refined version of their base roster that redistributed existing coverage more effectively.
The Outcome:
Our amended roster delivered one additional head every day, Monday to Friday, without increasing overall headcount. This small but strategic change significantly reduced their reliance on rest day work and overtime.
The Result:
By improving internal coverage, the TOC realised an estimated annual saving of over £50,000.
Beyond the financial gain, they also saw improved roster stability, greater staff satisfaction, and enhanced operational resilience.